SHIPPING & RETURNS
Everything you need to know about deliveries and returns
Shipping Information
All our artworks are carefully packaged with protective materials to ensure they arrive in perfect condition. Each print is wrapped in acid-free paper, protected with cardboard corners, and shipped in rigid impact-resistant boxes.
Returns Policy
At Pigmenta, we want you to be 100% satisfied with your purchase. If for any reason you are not satisfied, you can return the item within 30 days of receipt.
Conditions
Frequently Asked Questions
Yes, as long as the order has not yet been shipped. Contact us as quickly as possible by email or phone to request the change.
Unframed prints are prepared in 1-2 business days. Custom-framed prints may take an additional 3-5 business days depending on the frame type chosen. You will receive a confirmation email with the tracking code once the order is dispatched.
If your order arrives damaged, contact us within 48 hours with photos of the damage. We will send a free replacement or process a full refund, at your choice.
Yes, once the order is dispatched you will receive an email with the tracking code. You can also track the status in your Pigmenta account under "My Orders".
We currently ship only to EU countries and the United Kingdom. We are working to expand our shipping options to other international destinations.